The Mercedes-Benz service hotline.


The right conduct in the event of an accident.

You should always be prepared for a possible accident – which may mitigate the damage should the worst happen. The table describes what you should do after an accident in five steps:

1Put on our safety vest, secure the accident site and give first aid.
2Alert the emergency service or police – if necessary.
3Enter accident data in the accident log.
4Take photos of vehicles involved in the accident and of the accident site.
5Call the Mercedes-Benz service hotline , report the accident and keep your vehicle documents to hand. Mercedes-Benz Accident Assistance will arrange for your vehicle to be taken to the nearest Mercedes-Benz service outlet.